OMSI - Oregon Museum of Science & Industry
  • 09-Jun-2022 to Until Filled (PST)
  • Retail
  • Portland, OR, USA
  • $16.90 per hour
  • Hourly
  • Regular - Part-Time

Eligible for sick time.


The Guest Services Representative is part of a team that rotates across multiple stations to perform and provide high quality customer service to guests. Main responsibilities include guest ticketing, ushering, answering questions, food/drink preparation and serving, and concierge duties.


Essential Job Responsibilities

The Guest Services Representative will rotate across the following stations-based on customer need and staff availability-as assigned by the Guest Services leadership staff.

  • Front Desk:
    • Process ticket sales and guide museum guests through museum check-in procedures, with an emphasis on exceptional customer service;
    • Answer and resolve membership-related questions, inquiries, and transaction requests;
    • Answer general museum questions, provide wayfinding information, and support other department requests.
  • Concierge Desk:
    • Responsible for answering OMSI public-facing emails, phone calls, voice mails, and in-person messages. Redirect to appropriate communication channels, as needed;
    • Process concierge requests, such as group check-ins, coat check, lost and found, stroller & wheelchair check-out, and parking and museum ticketing.
  • Empirical Café:
    • Process order taking and fulfillment. Make and serve espresso drinks and popcorn, and serve other prepackaged food and drink options;
    • Maintain stock levels and visual displays, and perform routine café cleanliness;
    • Provide additional ticketing support for Motion Simulator and Empirical Theater shows, as needed.
  • Empirical Theater:
    • Arrive punctually before each scheduled attraction/event to help clean and prepare the theater for upcoming programming and events;
    • Collect tickets and usher guests, and actively communicate between theater and front desk personnel for guest accommodations and needs;
    • Confirm audio and visual setup, followed by communicating theater & COVID-19 guidelines and etiquette to theater audiences.
  • Motion Simulator:
    • Process simulator tickets sales;
    • Operate the simulator and follow official safety procedures and protocols;
    • Load and unload guests, and share safety information.

Working Conditions

  • This position is non-exempt, paid hourly;
  • This position is regular part-time scheduled for 20-29 hours/week;
    • This position may require working on some weekends, holidays, special events, and/or evenings;
    • This position requires working onsite at the museum location.
  • Physical Demands: 40% sitting, 50% standing, 10% lifting/carrying/pushing up to 35 lbs;
    • You must be fully vaccinated and boosted for COVID-19 or qualify for an accommodation under the ADA for medical or religious reasons;
  • Vision Demands include:
    • Close vision (clear vision at 20 inches of less)
    • Peripheral vision (ability to observe an area that can be seen up and down or to the left or right while eyes are fixed on a given point)
    • Depth and perception (three dimensional vision, ability to judge distance and spatial relationships)
    • Ability to adjust focus (ability to adjust the eyes to bring an object into sharp focus)
  • Environmental Demands include:
    • Work near and operate heavy machinery
    • Consistent movement up and down stairs
    • Work in the lobby may include changes in temperature and direct sunlight
  • Noise Levels include:
    • Moderate (examples: business office with computers and printers, light traffic)
    • Loud (examples: metal can manufacturing department, large earth-moving equipment)
    • Very loud (examples: jack hammer work, front row at rock concert)

Secondary Job Responsibilities

Secondary responsibilities include, but are not limited to, the following:

  • Support special events and group visits such as OMSI After Dark and space rentals. May require serving alcoholic beverages to museum guests;
  • Additional responsibilities as assigned by the Guest Services leadership staff.

Knowledge/Skills/Abilities

REQUIREMENTS:

  • Business Practices:
    • Demonstrated ability to pivot between individual and team work;
    • Ability to handle multiple tasks, often with overlapping and time-sensitive deadlines;
    • Excellent organizational, analytical, and problem solving skills;
    • Excellent attention to detail with a high degree of accuracy;
    • Proficiency/ability to learn Google Suite and/or Microsoft Office products;
    • Exercises sound judgment while upholding high integrity and ethical standards;
    • Ability to adhere to confidentiality, protocol, and community agreements

  • Guest Services:
    • Strong communication skills, with an emphasis on customer service and problem-solving;
    • Working knowledge and ability to perform basic math and cash handling procedures;
    • Ability to model and support a positive team dynamic with paid and unpaid staff;
    • Working knowledge/ability to learn Point of Sales (POS) systems;
    • General computer skills, with an emphasis on email communication.

  • Café Practices:
    • Ability to operate kitchen equipment and tools safely;
    • Working knowledge/ability to learn how to utilize an espresso machine and make quality coffee/espresso drinks;
    • Developed understanding/ability to learn food safety, protocols, and regulations;
    • General knowledge/ability to learn major food allergens and dietary preferences.

PREFERENCES:

  • Advanced knowledge of food safety, protocols, and regulations
  • Developed knowledge of diversity, equity, and inclusion principles;
  • Proficient or native fluency in a second language (non-English) with bilingual Spanish preferred.

Education & Work Experience

REQUIREMENTS:

  • 1 year of customer service experience in a fast-paced, public-facing retail and/or service environment;
  • Demonstrated experience working effectively with people of diverse backgrounds and talents.

PREFERENCES:

  • Experience working with volunteers;
  • Theater presentation or ushering experience.

Additional Requirements/Preferences; Including Licenses and Certifications

REQUIREMENTS:

  • Pre-employment checks, such as criminal background checks and reference checks;
  • Oregon Food Handler's card.

PREFERENCES:

  • Oregon Liquor Control Commission (OLCC) license.
OMSI - Oregon Museum of Science & Industry
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